Coronavirus (COVID-19) Travel
We would like to thank you for your support over the last few months and the resilience and compassion shown by our participants.
If you have upcoming travel plans, or are planning to travel in the coming weeks, you’ll likely have some questions about the impact coronavirus (officially named COVID-19) may have.
Currently, the Foreign & Commonwealth Office (FCO) is advising based on different countries and the restrictions there may be in place.
As a result, the travel industry is going through exceptional times with official bodies such as ABTA, ABTOT and ATOL calling upon the government to support and minimise the impact of businesses that may go insolvent if there were to be a sudden wave of customer refunds being claimed.
When you book your trip with us, we advise that you should take out travel insurance to cover the cancellation of a trip. We therefore ask that you pursue this route and we will support you with whatever is required to make a successful claim.
If your insurance company refuses your claim, then we must see evidence of this. Additionally, please supply details from their terms and conditions that removes them from this responsibility.
Our Offer To You
As advised by official travel industry bodies, we will provide you with a Refund Credit Note (RCN) if your trip has had to be cancelled because of Covid-19. The detail around this is as follows:
- The RCN will be equal in value to any payments you have already made towards the original trip.
- We encourage you to postpone your trip (to help support us) and use this RCN to book a future trip with us by 31st March 2021.
- If you do not use this RCN by 31st March 2021, you will be entitled to a refund.
- ABTOT confirms it will extend its financial protection to the RCN, to give you the security you need in this matter.
Once you have considered the above, please email us at [email protected], stating whether you want us to issue you with a Refund Credit Note, along with your original trip details and what future trip dates you would like to do with us. However, if you believe you will not be able to take us up on this offer, please email us by 31st March 2021, with your bank account details, so we can issue you a refund. Please remember to submit evidence that your insurance company has not accepted your claim.
Whilst we all endure the lock-down, we highly appreciate the support you can give to us and the disadvantaged communities we are trying to also protect, whilst we all navigate through this very challenging time.
For those of you due to join us in the not too distant future, our advice is it’s best to wait until travel restrictions are lifted and the airlines can confirm their schedules before booking flights and making other arrangements.
For those of you, who have not yet booked and are still wanting to come away with us
We would encourage you to think ahead and still make plans to travel this year and in the future as this is vital to our survival and the positive work we do for communities around the world.