Coronavirus (COVID-19) Travel
We would like to thank you for the support, resilience and compassion shown by our participants.
If you have upcoming travel plans, or are planning to travel in the coming weeks, you’ll likely have some questions about the impact coronavirus (officially named COVID-19) may have.
Currently, the UK’s Foreign & Commonwealth Office is advising against all but essential international travel for the foreseeable future amid the global pandemic. The travel restrictions could be lifted at any time, but it would be reasonable to expect them to remain in place for a number of months.
As a result, the travel industry is going through exceptional times with official bodies such as ABTA, ABTOT and ATOL calling upon the government to support and minimise the impact of businesses that may go insolvent if there were to be a sudden wave of customer refunds being claimed.
When you book your trip with us, we advise that you should take out travel insurance to cover the cancellation of a trip. We therefore ask that you pursue this route and we will support you with whatever is required to make a successful claim.
If your insurance company refuses your claim, then we must see evidence of this. Additionally, please supply details from their terms and conditions that removes them from this responsibility.
Our Offer To You
As advised by official travel industry bodies, we will provide you with a Refund Credit Note (RCN) if your trip has had to be cancelled because of Covid-19. The detail around this is as follows:
- The RCN will be equal in value to any payments you have already made towards the original trip.
- We encourage you to postpone your trip (to help support us) and use this RCN to book a future trip with us by 30th September 2021, which can take place at any point in the future.
- ABTOT confirms it will extend its financial protection to the RCN, to give you the security you need in this matter.
Once you have considered the above, please email us at [email protected], stating whether you want us to issue you with a Refund Credit Note, along with your original trip details and what future trip dates you would like to do with us (we can also be flexible to change dates again should it be required). However, if you believe you will not be able to take us up on this offer, please supply us with evidence that your insurance company has not accepted your claim, so we can discuss refund options with you.
Whilst we all endure this unprecedented challenge, we highly appreciate the support you can give to us and the disadvantaged communities we are trying to also protect, whilst we all navigate through this very challenging time.
We know this is a difficult time but our advice to you is to consider holding off booking flights until as close to the trip start date as possible. However, many airlines are being very flexible with date changes on booked tickets or are offering refunds. Therefore, if you would like to book flights then make sure the airline is offering these options.
The world has adapted in many ways to managing the transmission risk of Covid-19, so it is highly likely you will need to get a PCR test done 72hrs or less before travel that comes back negative. You will need to take the certificate to the airport to be allowed entry on the plane and in some countries you will also need a further test on arrival.
We will help you with what knowledge we have on each of the countries we operate in to support you with this.
For those of you, who have not yet booked and are still wanting to come away with us
We would encourage you to think ahead and still make plans to travel this year and in the future as this is vital to our survival and the positive work we do for communities around the world.
Foreign and Commonwealth Office (UK)
Please check the latest government advice using the Foreign and Commonwealth Office (FCO) website.